Shipping & Returns(&)(!!)
We dispatch all orders between 1-5 days, as some products are made to order. (This is usually between 1-2 days however, as stated, its dependant on the availability of some items.)
All UK orders are sent via Second Class Royal Mail. This usually takes between 2-5 working days and is free of charge. All international orders are estimated at checkout.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
(Please remember there are restrictions on some products, and some products cannot be shipped to international destinations. They may also be subject to customs charges, which we do not cover.)
You may return most new, unworn items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We will not accept returns if the fault is the buyers. All returns are subject to a thorough check.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.